Support
We read every message and answer in English or Turkish, usually within two working days.
What to tell us
A report we can act on beats a fast reply to one we cannot. Where it applies, include:
- your username in the app;
- your phone and its operating system version;
- what you expected to happen, and what happened instead;
- when it happened, roughly, and whether it happens every time;
- a screenshot, if there is anything to see.
Common questions
I lost my progress after reinstalling
Progress belongs to your account, not to your phone. If you registered with an email address, sign in with it and everything comes back. If you played as a guest and uninstalled without registering, the account cannot be recovered — a guest account has no email to identify it by. If you are still playing as a guest, register now and your progress moves with you.
A purchase did not arrive
First reopen the app while online — purchases are re-checked with the store at launch and usually appear on their own. If it is still missing after that, write to us with the order number from your Google Play or App Store receipt.
I want a refund
Refunds are handled by the store you bought from, not by us: through Google Play or through Apple's Report a Problem page. We cannot issue a refund for a purchase we never took payment for.
I want to cancel a subscription
On Android: Google Play, Subscriptions. On iOS: Settings, your name, Subscriptions. Cancelling stops the next renewal; the period you already paid for runs to its end.
I want to delete my account
Settings, then Delete account — it is immediate. Full instructions, including what to do if you have already uninstalled the app, are on Delete your account.
I think another player is cheating
Tell us their username and roughly when you played them, and we will look at the match records.